Shipment

Shipping Information

1. Orders & Processing

• Processing time: Orders received on business days before 3:00 PM are typically processed the same day. Orders after 3:00 PM are processed the next business day and always within 24 hours.
• Delivery days: In the Netherlands and Belgium, packages are delivered Monday through Saturday (depending on the chosen shipping option).

1. Shipping Methods

• PostNL: Within Netherlands and Belgium
• DHL:
  • Within Netherlands and Belgium (alternative/replacement if applicable)
  • Germany
  • France
  • Rest of the world Note: We do not currently ship to the United Kingdom (UK) due to import duties.

1. Shipping Costs

The following shipping costs are based on standard package delivery. Final shipping costs may vary based on size, weight, and destination. All relevant options will appear during checkout.

• Netherlands
  • Orders under €150: €6.95
  • Orders above €150: Free shipping
• Belgium
  • Orders under €200: €9.95
  • Orders above €200: Free shipping
• Germany
  • Orders under €200: €9.95
  • Orders above €200: Free shipping
• France
  • Orders under €200: €9.95
  • Orders above €200: Free shipping
• Rest of EU
  • Orders under €300: €14.95
  • Orders above €300: Free shipping
• United Kingdom (UK) and rest of the world
  • We do not currently ship outside the EU due to import duties.

1. Delivery Times (Indicative)

• PostNL (Netherlands):
  • Packages: usually within 24 hours, Monday through Saturday.
• DHL
  • DHL (Europe): usually delivery within 2-4 business days. Shipping is always within 24 hours. Above times are indicative from the moment of shipping. Le Marais is not responsible for customs delays or delays in case of payment rejection, but we do our best to minimize any delay.

1. Additional Information

• Customs and import duties: For deliveries outside the EU, import duties and local taxes may apply. The recipient is responsible for these potential additional costs.
• Free shipping: The total amount of your order must reach the mentioned threshold to qualify for free shipping.
• Undeliverable address: In the exceptional case that delivery proves impossible, you will be notified by the carrier or our customer service.

1. Returns

• We advise to always send returns insured. Until your return has been delivered to us, the risk of loss or damage lies with the sender (the customer).
• If a returned package is lost or damaged before it is delivered to us, we cannot process a refund or exchange.
• See our Terms and Service for more information about the right of withdrawal, return costs, and other provisions regarding returns. Questions about shipping or returns? Feel free to contact our customer service: Email: webshop@lemarais.nl Phone: +31 (0) 43 325 1156